FAQ(FREQUENTLY ASKED QUESTIONS)
Q. ARE HLC PRODUCTS MADE IN THE USA?
Yes, all materials are made in the USA and our factory is located in Los Angeles, California. We are proud of our quality.
Q. HOW MUCH THE COST IF I ORDER MULTIPLE ITEMS?
US Domestic: $10 Flat Rate Fee
International: $50 Flat Rate Fee
Q. HOW DO YOU SHIP MY ORDER?
For shipments within the United States, delivery is by USPS Priority Mail. For international shipments, delivery is by USPS Priority Mail with a tracking number.
Q. HOW LONG DOES IT TAKE TO SHIP AFTER I ORDERED?
All orders are shipped within 1 to 3 business days on weekdays. We are closed weekends, and US Holidays.
Q. CAN I TRACK MY ORDER?
Yes, we send you a tracking number via email.
Q. WHERE DOES MY ORDER SHIP FROM?
Los Angeles, CA
Q. CAN WE RETURN ORDERS?
HLC prides itself on the accuracy and turn around time of our products. All sales are final, however exchanges will be honored up to 7 days from when the products was received. Upon return, store credit will be issued, of which shipping costs are not applicable, and no refunds are accepted. Please make sure that you have carefully reviewed your order prior to finalizing your purchase.
Q. I FOUND SOME DEFECT OF MY ORDER. CAN I EXCHANGE?
Yes, you can exchange your defective order for free. Please contact us “firstname.lastname@example.org” within 3 days of the items are received.
Q. I REALLY WANT TO BUY AN ITEM WHICH “OUT OF STOCK ITEM”. CAN I BUY IT IN THE FUTURE?
Please contact us via email and tell us which items you would like to purchase. We will email you when we have that item in stock.
Q. WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is 20-30% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages. We cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages. By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees. If you refuse a shipment from HLC, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to HLC. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.
Q. I’M A BUYER AND WANT TO BE A RESELLER! DO YOU HAVE ANY RESELLERS OR AUTHORIZE RESELLING?
If you have a store and would like to carry HLC, please email us "email@example.com" We will direct you to our sales representative.